Grievance Officer
Your escalation point under the Information Technology Rules, 2021, and for FCRA-related matters.
Grievance Officer
Name:
Designation: Grievance Officer
Email:
Phone:
Address:
Working hours are Monday to Saturday, 10:00 to 18:00 IST.
What the Grievance Officer handles
Complaints about content on this website. Complaints about how your personal information has been handled. Escalations from our complaints process. Concerns about the use of donated funds.
Response times
Acknowledgement within 24 hours of receipt, and resolution within 15 days, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Foreign contributions and FCRA
Foreign contributions may only be received into our designated FCRA account. If you are donating from outside India, or are not an Indian citizen, please contact us before giving so that we can direct your donation correctly — an incorrectly routed foreign contribution creates a compliance problem for both of us.
FCRA registration number: . Designated FCRA bank: .